Sales Policy

Effective Date: January 1, 2025
Address: 433 S Dye St, Virden, Illinois
Contact Email: info@happyluis.com

At HappyLuis, we aim to provide a seamless shopping experience. This Sales Policy outlines the terms and conditions governing all transactions made on happyluis.com, including pricing, promotions, and order management.

Pricing and Promotions

All prices displayed on happyluis.com are in United States Dollars (USD) and exclude applicable taxes, shipping fees, and other charges. Taxes are calculated based on the customer’s shipping address and applicable laws.

Promotions, discounts, and special offers are subject to specific terms, including eligibility, duration, and product availability. Promotional codes must be entered at checkout to be applied. Unless stated otherwise, discounts cannot be combined.

If a pricing error occurs, HappyLuis reserves the right to cancel the affected orders. Customers will be notified promptly, and options to reorder at the corrected price or receive a full refund will be provided.

Product Descriptions and Availability

HappyLuis strives to ensure accurate product descriptions and images. However, minor variations in color, size, or design may occur due to manufacturing processes or display settings. If you have questions about a product, contact our customer support team before purchasing.

Product availability is updated in real-time. In rare cases, an item may become unavailable after purchase. If this happens, HappyLuis will notify you and provide options, including a refund, substitution, or backorder.

Order Placement

Once an order is placed, you will receive a confirmation email detailing the purchase. This email serves as acknowledgment of the order and does not guarantee acceptance. HappyLuis reserves the right to cancel or modify orders at its discretion, such as in cases of suspected fraud or payment failure.

Payment Terms

All orders must be paid in full at the time of purchase. Accepted payment methods include major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for bulk orders. Orders are only processed after successful payment authorization.

Order Modifications and Cancellations

Orders can be modified or canceled within 24 hours of placement by contacting customer support. Once an order has been processed or shipped, modifications or cancellations may not be possible.

Refund and Returns

For details about returns, exchanges, and refunds, refer to our Refund and Returns Policy.

Customer Support

For questions or issues related to your order, contact HappyLuis at info@happyluis.com or call (217) 965-4526 during business hours.

Policy Updates

HappyLuis reserves the right to update this Sales Policy to reflect changes in business practices or legal requirements. Updates will be posted on happyluis.com and will take effect immediately upon publication.