Shipping Policy
Effective Date: January 1, 2025
Address: 433 S Dye St, Virden, Illinois
Contact Email: info@happyluis.com
HappyLuis is dedicated to providing timely and reliable delivery services. This Shipping Policy explains the terms related to processing, shipping, and handling your orders.
Processing Times
Orders are processed within 1–3 business days after payment confirmation. Custom or bulk orders may require additional processing time.
Shipping Options
HappyLuis offers several shipping options, including standard, expedited, and international shipping. Costs and delivery times are calculated at checkout based on the package’s weight and destination.
Delivery Times
- Standard shipping: 5–7 business days within the U.S.
- Expedited shipping: 2–3 business days
- International shipping: Delivery times vary by destination.
Tracking Information
Customers will receive a tracking number once the order has been shipped. Use the carrier’s website to monitor delivery status.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact HappyLuis within 48 hours of delivery. Include photos for damaged items. Resolutions may include replacement, refund, or assistance in filing a claim with the carrier.
Customs and Duties
International shipments may incur customs duties or taxes, which are the customer’s responsibility. HappyLuis is not liable for delays caused by customs clearance.
Address Changes
Once an order has been placed, changes to the shipping address must be made immediately by contacting customer support. Additional fees may apply for changes after shipment.
Policy Updates
HappyLuis reserves the right to update this Shipping Policy. Changes will be reflected on happyluis.com.