Privacy Policy

Effective Date: January 1, 2025
Address: 433 S Dye St, Virden, Illinois
Contact Email: info@happyluis.com

At HappyLuis, safeguarding your personal information is our top priority. This Privacy Policy explains in detail how we collect, use, store, and protect your information when you interact with our website, purchase our products, or communicate with our customer service team. By using happyluis.com, you agree to the practices described in this policy.

Scope of the Policy

This Privacy Policy applies to all visitors to happyluis.com, customers who place orders through the site, and anyone who contacts HappyLuis via email, phone, or social media. It governs the collection and handling of both personal and non-personal data and ensures that your information is handled responsibly.

Information We Collect

HappyLuis collects two main types of information: personal identifiable information (PII) and non-personal identifiable information (Non-PII).

PII includes your name, email address, phone number, payment details, and shipping and billing addresses. This information is primarily collected during account creation, order placement, or customer service interactions.

Non-PII includes your IP address, browser type, device details, and browsing behavior on happyluis.com. This data is collected automatically using cookies and other tracking technologies to improve website functionality and enhance your shopping experience.

How We Use Your Information

The data we collect serves several purposes:

  • Order Fulfillment: PII is used to process payments, ship orders, and communicate updates about your purchase.
  • Customer Support: We use your contact details to address inquiries, resolve issues, and process refunds or returns.
  • Marketing and Promotions: With your consent, we may use your email address to send promotional offers, newsletters, and updates about new products.
  • Website Optimization: Non-PII helps us analyze website performance, identify technical issues, and enhance user navigation.
  • Legal Compliance: In certain cases, we may use your information to comply with legal requirements, such as tax reporting or fraud prevention.

Sharing Your Information

HappyLuis does not sell or rent your personal information to third parties. However, we share data with trusted service providers who assist in delivering our services, such as payment processors, shipping carriers, and IT support providers. These third parties are required to handle your data securely and are prohibited from using it for purposes outside their agreement with HappyLuis.

Security Measures

To protect your data, HappyLuis employs industry-standard security measures, including SSL encryption for transactions, firewalls, and regular security audits. Only authorized personnel have access to personal information, and stringent protocols are in place to prevent unauthorized access.

Despite these precautions, no system is entirely immune to security threats. We encourage you to use strong passwords, avoid sharing account details, and report any suspicious activity immediately.

Cookies and Tracking Technologies

Cookies are small text files stored on your device that help us improve your experience on happyluis.com. We use cookies to remember your preferences, monitor shopping cart activity, and analyze website traffic. You can manage or disable cookies through your browser settings, though doing so may limit certain website functionalities.

Your Privacy Rights

You have the right to access, update, or delete your personal information at any time. If you wish to exercise these rights, contact us at info@happyluis.com. Additionally, you can opt out of receiving marketing emails by clicking the “unsubscribe” link in any promotional message.

Data Retention

HappyLuis retains your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Once this period expires, your data is securely deleted or anonymized.

International Data Transfers

If you access happyluis.com from outside the United States, your data may be transferred to servers located in the U.S. or other countries where data protection laws may differ. By using our services, you consent to this transfer.

Updates to the Policy

HappyLuis reserves the right to update this Privacy Policy as necessary. Changes will be posted on happyluis.com, and significant updates will be communicated via email or website notifications.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@happyluis.com
Phone: (217) 965-4526
Mailing Address: 433 S Dye St, Virden, Illinois